Help

Tips for Sellers on Completing the Online Auctions

Below are some simple tips to follow when completing your online auction transaction:

1. Contact the buyer as soon as you can and provide them with your shipping address or further contact information. We suggest this be done within three business days.
2. Review the payment options you have available and realize the length of time taken to receive payment is dependent upon the payment method chosen.
   Credit card: Credit Cards provide a fast and effective way to close the sale.

   Checks: Accepting a check is an effective means of completing a sale; however, it is important to remember that accepting checks via the postal system adds additional time to the completion of the sale.

   Wire transfers: Wire transfers offer no protection and little recourse should problems arise. They are also frequently used in online scams. Trust your buyer before using this method of payment.

   Escrow services: These third-party services protect both buyer and seller by holding payment for the item and releasing it to the seller once the buyer has received and inspected the item.

   Online Payment Services: Many (but not all) provide some level of protection for your transaction. Ensure you understand the level of protection offered by your online payment service and what you are covered for.

   Be wary of buyers who try to rush you into a fast decision and push for one specific type of payment. You should feel comfortable completing all transactions within a reasonable timeline.

3. After you receive payment, ensure that the payment clears the bank. Should there be any problems, please contact the buyer as soon as possible to clear up the issue.
4. Once payment has cleared, ship the item. It is important to ship the item as soon as possible in order to close the transaction in a timely manner.
5. Finally, rate the transaction. Good or bad, it's important to let others know how the buyer did.

Experiencing problems? Always attempt to contact the buyer first. Most issues can be solved over the phone. Remember, the buyer wants to have a successful transaction as much as you do. If you continue to have problems, please contact LabX via email so we may record and report appropriate feedback as needed. While LabX does not become directly involved in disputes, we may suggest a course of action to help you resolve the problem.

Please remember, LabX is an online marketplace providing communication services. We do not become involved in the transactions or discussions between buyers and sellers.