Frequently Asked Questions about Ad Plans

What do I do when I reach my maximum amount of listings for my Ad Plan?

When you reach your listing limit there are two options you can take.

First, you pay for the additional ad to be listed and keep all of your current listings. Any ad listings beyond your Ad Plan count will cost $30 to list for 90 days. This listing will not count towards your Ad Plan and will maintain a separate expiry date. It is the same process to run an ad, except you will be prompted to pay your seller fee after entry.

The second option is to change the status of one of your current live ads to inactive. This will reduce the number of listings counting towards your Ad Plan max. Once that ad is inactive you can run another listing in its place.

Are you frequently hitting your max amount of listings? Consider upgrading your Ad Plan to the next level so that you always are able to list your full inventory. Contact LabX to change your Ad Plan.

How did the previous credit system work?

All ad listings were paid for using a LabX Credit, which used to cost $30 for 1 credit. A credit would be used to run one ad listing and would remain on the site for 90 days. Once that time had elapsed, another credit would need to be used to rerun the listing for an additional 90 days.

What happens to my ad listings when my Ad Plan expires?

All ad listings from your Ad Plan will expire on the same date as the Ad Plan expires. If you renew you Ad Plan before the expiry date of your current one, then the end date of your listings will be extended to correspond with your latest Ad Plan dates.

Sellers who do not renew their Ad Plan prior to the expiry date will have all of their ad listings set as inactive ___ past the end time. Once you renew your Ad Plan after the gap, you will need to rerun all your listings to apply to the updated plan. (Don’t worry, LabX lets you rerun your listings in bulk).

Does LabX offer custom plans?

If you are listing over 200 items for sale then LabX offers the option of creating a custom Ad Plan. You can work with an Account Representative to create an Ad Plan that fits your business needs. For sellers who are listing under 200 items, then please select one of our regular Ad Plans which offer flexibility in the amount of listings and duration.

Can I change my existing Ad Plan?

Absolutely! If you want to upgrade or downgrade your plan at any time. LabX does not offer refunds on plans but can apply a credit to other services offered by LabX. To change your existing Ad Plan, please contact your Account Representative.

Why is LabX making these changes?

A brand new LabX web platform has been a long time coming. The newly launch website has been designed to improve the shopping experience and make it easier than ever for third-party vendors to sell. By updating our site we are addressing the request from sellers that want a simpler process for getting their ads live on our site.