Packing and shipping fees are paid by the buyer unless otherwise noted and insurance fees are built into the shipping fee.  SSI will choose the shipping company to send the order.  In certain cases, SSI may allow the buyer to use their own shipping company. The buyer is obligated to thoroughly examine the packaging upon arrival and make a notation of any damage prior to signing for acceptance. Once accepted, the buyer assumes all liability for any physical damage identified and/or incurred after the point of acceptance. The buyer has the obligation to notify SSI in writing within 24 hours after acceptance of any damaged Instruments. If damage occurs when a buyer uses their own shipping company, the buyer will need to work with their shipping company to file an insurance claim.  If the buyer is unable to file an insurance claim or cannot be paid for the damages, SSI will not accept a return of the order. 

SSI offers items with and without a warranty.  Items sold as-is do not include a warranty and once received these items cannot be returned for any reason unless physical shipping damage is reported within 24 hours.  If physical shipping damage is not reported within 24 hours, then items sold as-is cannot be returned.  Items sold with a warranty will receive a 30 day limited warranty.  The warranty is only valid in the USA (does not include Hawaii or Alaska).  SSI warrants the product sold against defects in materials and workmanship for the warranty period, which commences on the date of receipt by the buyer. The 30 day limited warranty offered covers all parts, labor and shipping. If an item needs repair, the buyer will be responsible for proper packaging of the equipment and all included accessories.  SSI is not responsible for any additional costs of repair caused by poor packaging or in-shipment damage during return.