🚚 Shipping Policy Thank you for shopping with RTP Scientific Supply! We aim to deliver your order quickly and safely. Please review our shipping terms below. 📦 Order Processing • Processing Time: All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation. • You will receive another notification when your order has shipped. 🌍 Shipping Fees Due to the fragile nature of our laboratory products, each order is packed and shipped individually with special care. As a result: Shipping fees are calculated per order based on the size, weight, destination, and packaging requirements. We do not currently offer combined shipping to minimize the risk of damage. 📐 Packaging & Handling All items are packed using industry-standard protective materials (e.g., foam inserts, shock-absorbing boxes, temperature control where applicable). Fragile items are clearly labeled and handled with extra care by our shipping partners. 🌐 International Shipping • Customs, Duties & Taxes: [Your Business Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.). • Currency: All orders are processed in [currency, e.g., USD]. 🕵️ Tracking Your Order Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can track it via [carrier name] or on our website at [tracking URL if available]. ❗ Delays or Issues We are not responsible for shipping delays caused by: • Incorrect shipping address provided by the customer • Natural disasters or carrier delays • Customs clearance (for international orders) If your order hasn’t arrived within the estimated delivery time, contact us at [your email] with your order number.

🛍️ Return & Refund Policy Thank you for shopping with RTP Scientific Supply! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. 📦 Returns • Eligibility: Returns are accepted within 30 days of the delivery date. • Condition: Items must be unused, in their original packaging, and in the same condition that you received them. • Non-returnable items: The following items cannot be returned: Gift cards Downloadable digital products Perishable goods (e.g. food, flowers) Personalized/custom items (unless defective or damaged) 🔄 Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, contact us at contact@rtpscientificsupply.com. 💵 Refunds • Once we receive your return, we’ll inspect it and notify you of the approval or rejection of your refund. • If approved, your refund will be processed and automatically applied to your original method of payment within [5–10] business days. 🚚 Return Shipping • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. • To complete your return, please email us at [support email] with your order number and reason for return. We’ll provide the return address and next steps.