Yamato Scientific America

If you are not satisfied with your purchase and wish to make a return, contact our customer service to inquire about a Return of Merchandise Authorization Number (RMA). Merchandise returned without an RMA number will not be accepted and will be returned to the sender. Return requests must be made within 15 days of the customer’s receipt of the merchandise. All returns must be unused and in unopened original packaging and include all items and manuals originally shipped. The purchaser is responsible for the shipping cost of return shipment. Insurance on the return shipment is required. Damage or loss of merchandise during shipping is the responsibility of the sender. Returned shipments that arrive damaged will be returned back to the sender, and credit will not be rendered. All returned products, parts and materials are subject to a 25% restocking fee. Shipping and handling cost are non-refundable. All retrofitted, customized and special order item sales are final and non-returnable.

Lead time for items in stock is 2 to 3 business days upon receipt of order and payment. Indicate preferred shipping method for the order. If you have a shipping account you would like to use, provide forwarder and shipping account information. If none, we can do prepaid and add.