Atlantic Lab Equipment

14-Day Consumable Right of Return: For consumable items designated as having a 14-Day Right of Return, the customer has 14 days to contact ALE and request a return of the item for either a full refund or an equivalent replacement item. Items must be unopened in the original packaging. Items must be returned within 10 days of receiving an RMA (return material authorization) from ALE or else the warranty is void and no refund or replacement item will be sent to the customer. Refunds or replacements will not be issued for opened or partially used items. The customer is responsible for return shipping costs. 30-Day Right of Return: For items designated as having a 30-Day Right of Return, if the item does not function properly (and such condition is not due to the failure of the customer to perform the Customer Responsibilities set forth below), the customer has 30 days to contact ALE and request a return of the item for either a full refund or an equivalent fully-functioning item, at ALE’s sole discretion. Items must be returned within 10 days of receiving an RMA (return material authorization) from ALE or else the warranty is void and no refund or replacement item will be sent to the customer. 90-Day Full Parts & Labor Warranty: For items designated as having a 90-Day warranty, if the item does not function properly within the first 90 days (and such condition is not due to the failure of the customer to perform the Customer Responsibilities set forth below), ALE will troubleshoot and, if necessary, repair the equipment. ALE will cover the cost of all parts and labor charges to make the item functional. Parts can be new or reconditioned. A service provider designated by ALE will perform all repairs. Depending on the item type and its location, at ALE’s sole discretion, service may be performed at the customer’s location or ALE may ask the customer to send the item to one of ALE’s facilities for depot repair. ALE will cover the cost of shipping the item both to and from the repair depot. Notice of Problem: ALE requires the customer to notify ALE of any problems and to work with ALE or its designated service technician to troubleshoot the system over the telephone. Knowledgeable Representative: For onsite repair, the Customer must prepare the item and have a knowledgeable operator available when the service representative arrives to make any warranty repairs. Return for Depot Repair: If it is determined by ALE that the item needs to be returned for service, the customer will be responsible for the proper packaging of the item. It is required that the customer keep and use original packaging from ALE or else the warranty will be void it is determined that the item is shipped to the repair depot utilizing insufficient packaging material. Manufacturer’s Warranty: New equipment sold by ALE will typically come with a warranty from the manufacturer. If you have problems during the warranty period, contact ALE and we will arrange for service or replacement according to the terms of the manufacturer’s warranty policy. As-Is – No Warranty: For items sold “As-Is”, ALE does not guarantee any performance nor functionality. ALE does not accept returns nor offer repairs for “As-Is” items. ALE will use reasonable efforts to describe the item in detail, including any known issues on the ALE website. Items sold “As-Is” are typically “vintage” equipment, parts, partial systems, or equipment sold for parts.