BioSurplus, Inc. provides companies in the biotech / pharmaceutical industry with surplus asset management services, liquidation services, and surplus equipment sales. We are proud to have been selected as a Business Solutions Partner by the Biotechnology Industry Organization, demonstrating our commitment to excellence in our industry.
RETURNS, PRODUCT GUARANTEES AND POLICIES
a. 30-Day Money-Back Guarantee - In the event the Quote specifies a 30 Day
Money Back Guarantee for Product, BioSurplus will either repair the item or
provide a full refund. Customer must notify BioSurplus in writing prior to the
date of Product Acceptance and returning the Product(s) no later than fifteen
(15) days thereafter. Unless otherwise agreed to in writing by BioSurplus,
Customer shall be responsible for all packaging and shipping charges for
returned Product(s). 30-Day Money-Back Guarantee only applies to items
purchased and shipped within the United States by an end user (i.e. not a
b. As-Is - Unless otherwise specified in the quote, all products and services
are sold "As-Is."
In the event the Quote specifies a warranty period for the Product backed
directly by BioSurplus, Customer shall notify BioSurplus in writing prior to the
conclusion of the warranty period and resolve any Product defect or non-
conformance issues directly with BioSurplus. BioSurplus will, at its sole
discretion, repair the affected Product or replace it with a comparable
product. If BioSurplus determines in its discretion that a Product must be
returned to BioSurplus for repair or replacement, Customer agrees to return
such Product no later than fifteen (15) days following such determination.
BioSurplus shall pay the expenses for packaging and shipping to Customer
any repaired or replaced Product. Unless BioSurplus agrees otherwise,
Customer shall pay the expenses for packaging and shipping to BioSurplus
any Product returned for service or replacement pursuant to this policy. All
Product warranties given by BioSurplus will expire at the end of the warranty
period and will not be revised or extended upon the repair or replacement of
the Product to which the warranty pertains.
The aforementioned notwithstanding, in the event Customer assumes
responsibility for packaging or shipping the Product(s) and/or for picking-up
the Product(s), BioSurplus shall not be responsible for any damages to
Product(s) that BioSurplus at its sole discretion deems were incurred during
packaging or shipping to Product.
THE WARRANTIES IN THESE TERMS ARE EXCLUSIVE AND BIOSURPLUS MAKES
NO OTHER WARRANTIES EXPRESS OR IMPLIED HEREUNDER. BIOSURPLUS
SPECIFICALLY DISCLAIMS (WITHOUT LIMITATION) IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-
INFRINGEMENT WITH RESPECT TO THE PRODUCT. IN NO EVENT SHALL
BIOSURPLUS BE LIABLE TO CUSTOMER FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, OR INCIDENTAL DAMAGES, HOWEVER CAUSED, WHETHER
FOR BREACH OF WARRANTY, NEGLIGENCE OR OTHERWISE, EVEN IF
BIOSURPLUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
No Shipping Policy Listed