All of our equipment is inspected, refurbished to factory specifications, and typically warrantied for a minimum of six months for parts and labor beginning on the date of receipt (exceptions include items brokered from a third party or that are agreed to be sold with a lesser warranty or “as is” between Cambridge Scientific Products and the customer). Should an item not work properly during the warranty period, Cambridge Scientific Products will either repair and/or replace the defective part(s) or the item itself, and the warranty period shall start anew from the completed repair or receipt date. Warranty does not cover issues or damage caused by user error or mishandling.

Cambridge Scientific Products (CSP) will authorize the return and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by CSP or a representative of CSP’s choosing, during the warranty period. The customer will be responsible for proper packaging of the equipment and all included accessories. CSP will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.Customers who cancel orders after refurbishing has begun, or after delivery where there are no equipment performance issues will be subject to a 20% Cancellation Fee and responsible for 100% of Shipping & Handling costs for both the delivery and the return.