Government Lab Enterprises will either prepay-and-add (PPA) to your invoice or we use your logistics company (using your account number or your credit card payment). You can also decide if you want to purchase loss/damage insurance. Should damage or loss occur during transport, it is the responsibility of the buyer and the transportation company to settle any dispute. Government Lab Enterprises will co-operate with you and the carrier to the best of our ability. You may select your own carrier. If you do not specify shipping/carrier arrangements Government Lab Enterprises will select a reputable carrier for you. Government Lab Enterprises ships FOB (Freight on Board) origin. FOB origin means the responsibility of seller stops when the 'goods' are delivered to the transporting company at or from our shipping point, warehouse, or service center. We ship products that have a shipping weight of 150 pounds or less almost entirely via United Parcel Service (UPS). We sometimes use FedEx and the United States Postal Service (USPS). All orders are subject to manufacturers lead times. If an item is in stock it will ship between 2-5 business days from acceptance of order/payment However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. For items that are shipped from the manufacturer or require additional freight charges due to size, weight or hazardous freight conditions, the above small parcel options will not be available to you and you will be notified that a Common Carrier Shipment or alternative method of shipping will be required and the additional freight charges you may be required to pay. Additional shipping charges will not appear during checkout. If your order requires any additional shipping charges, you will be notified for approval before your order ships. Merchandise that is drop shipped from a manufacturer or shipped from any of our other facilities may require an extended lead time. We will make every effort to notify you of this via phone or email prior to shipment. TRUCK DELIVERY For those items that require truck deliveries, you will be notified for approval before your order ships. Please be advised that truck shipments are "Tailgate" shipments to a loading dock and not generally ground or inside deliveries. Drivers will not take a large carton, crate or package to upper floor locations without additional compensation. You will need to notify Government Lab Enterprises if you require special consideration for your delivery so we can then relay that information on to the trucking company before shipping. INTERNATIONAL SHIPMENTS International shipments require special handling. Notify Government Lab Enterprises if you need to ship internationally (includes Canada and Mexico). Document preparation fees will apply.

We try to be fair and accurate with all product deions. Please read each deion carefully. We do not offer refunds on any item unless is grossly misrepresented. If a refund is given it will only be for the cost of the item less a 25% restocking fee, if applicable. Shipping and Handling is nonrefundable. Restocking and other fees may be charged. If there is a problem, we can work together to resolve the problem. Government Lab Enterprises, LLC. prides ourselves on being extremely fair and we always try to work with reasonable customers. We will make every attempt possible to resolve an issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better. In the event that a product needs to be returned for any reason, return cannot occur without Government Lab Enterprises's approval and a Government Lab Enterprises's return material authorization form (RMA) or a returned material authorization number. Return of said items MUST occur in the original packaging.