WARRANTY AND RETURN POLICY: All sales on LabX are final. We will only accept returns if we have made a significant error in the deion of the item. You must return the item at your own expense. Shipping and handling fees are not refundable. Damage in shipping must be reported within 24 hours to the shipping company and to Labequip. If the box is damaged on delivery, be sure to note the damage on the bill of lading before signing for receipt.
Our continued success in business for over 40 years is based on our commitment to total customer satisfaction. We will try our best to resolve any reasonable complaints. Please contact us within 5 days of receipt of the item if there is anything that is not to your satisfaction. If you leave negative feedback without first trying to resolve any problems with us, you can expect negative feedback in return.
CURRENCY: All prices on LabX are in US dollars.
OFFICE HOURS: Monday-Friday 9-4:30 Eastern time. We are not open evenings or weekends, so your e-mail will only be answered during business hours. Pickups are strictly by appointment, and a handling charge will apply if we are requested to pack the item or fill out paperwork.
SHIPPING AND TERMS OF PAYMENT: Payment must be received withing 7 days of invoicing. We strive to ship orders within 2 to 5 business days of receipt of payment. We do not ship COD, third-party billing, or to PO boxes. Please ask for a quote on shipping, which will include a handling charge for careful packing, and mandatory insurance.
USA / CANADIAN CUSTOMERS, TERMS OF PAYMENT AND SHIPPING: We accept PayPal (confirmed addresses ONLY), MasterCard/VISA (by fax ONLY and ship to card billing address ONLY), USPS international money order (pink color), Canada Post money order, or bank wire transfer. Checks are only accepted from universities, governments, and public hospitals. Canadian customers: We are required BY LAW to collect sales tax as applicable. We ship by FedEx ground.
OUTSIDE THE US AND CANADA, TERMS OF PAYMENT AND SHIPPING: Payment is by bank wire transfer only. We will select the most appropriate shipping method after the sale, in consultation with the winning bidder. Before purchasing, please take into account the shipping charges, and all taxes/duties charged by your home country.
No Shipping Policy Listed