Standard production time is 2-5 days (Mon – Fri). Custom orders may require longer production times. US ORDERS Shipping times vary by distance from our warehouse in Farmingdale, NY. The default domestic shipping method is UPS ground. Faster UPS shipping methods are also available. INTERNATIONAL ORDERS Shipping times vary based on the delivery destination. The default international shipping method is UPS Exp. ACTUAL SHIPPING CHARGES WILL BE APPLIED TO ALL US AND INTERNATIONAL ORDERS. WE DO NOT CHARGE ANY HANDLING FEES. WE PRIDE OURSELVES ON OUR HONEST PRICING. CANADA ORDERS You can order our products from our trusted distributor: ProSource Scientific Duane Nearing - duane@psscientific.com Susanna Saville - susanna@psscientific.com

The return policy only applies to products manufactured by New Era Pump Systems. All claims for returns, exchanges or defective goods must be made within ten (10) days of the delivery date. Claims made after ten (10) days may be subject to 25% re-stocking fees. Please contact us before returning any product to submit your claim and to receive an RMA. Products returned without approval, or an RMA will not be accepted. Customers are responsible for shipping charges to and from. All returned products will be inspected to determine the appropriate resolution. Custom designed products or syringes, pump heads, plumbing supplies and any other disposables or consumables are not returnable.