Shipping Policy: Packing and shipping fees are paid by the buyer unless otherwise noted, and insurance fees are built into the shipping fee. We will choose the shipping company to send the order. In certain cases, we may allow the buyer to use their own shipping company. The buyer is obligated to thoroughly examine the packaging upon arrival and make a notation of any damage before signing for acceptance. Once accepted, the buyer assumes all liability for any physical damage identified and/or incurred after the point of acceptance. The buyer must notify us in writing within 24 hours after acceptance of any damaged Instruments. If damage occurs when a buyer uses their own shipping company, the buyer will need to work with their shipping company to file an insurance claim. If the buyer is unable to file an insurance claim or cannot pay for the damages, we will not accept a return of the order.

Return Policy: All quotations are good for 30 days. Terms are prepaid to new customers and net 30 to established customers, universities, and the government. Special terms may be negotiated for large items and special circumstances. Overseas shipments are always prepaid in full before shipment.